General terms and conditions

Accommodation of clients (guests) is governed by the law of the Slovak Republic, based on Slovak law and these accommodation regulations. The accommodated guest accepts the accommodation regulations as a contractual condition of accommodation and is obliged to comply with its provisions. The guest is obliged to get acquainted with these accommodation rules, his ignorance will not be taken into account. The Accommodation Rules are, among other things, published and accessible to guests at the reception of the Black Horse Hotel (hereinafter referred to as the "Hotel").

Operator: Carpe diem, s.r.o., Business ID: 36481815, Tax ID: 2020014920

General terms and conditions

• These terms and conditions apply to the rental of hotel accommodation rooms, conference rooms and hotel rooms for events to be held for rent, as well as to all other hotel services and supplies provided to the guest. Other terms and conditions of business for the guest shall apply only if expressly agreed in writing in advance by the parties.
• The accommodation contract is created by taking over the guest's request by the Hotel. It depends on the hotel's free will whether to confirm the reservation in writing.
• The parties are the Hotel and the guest. When ordering by a third party, this person is liable to the Hotel together with the guest as a joint debtor for all obligations arising from the contract, provided that the hotel submits an appropriate statement from the guest.
• Any sublease or further rental of rooms as well as their use for purposes other than accommodation or. for purposes other than those agreed in the accommodation contract, require the prior written consent of the Hotel.

Conditions and method of accommodation

• The hotel can only accommodate a guest who is duly registered for the accommodation. The guest checks in at the hotel reception immediately upon arrival. To check in, the guest is obliged to present his / her identification card, passport or other valid identity document to the hotel employee in accordance with Act no. 253/1998 Coll. on the registration of residence of citizens of the Slovak Republic and the register of inhabitants of the Slovak Republic as amended and in accordance with Act no. 122/2013 Coll. on the protection of personal data and on the amendment of certain laws as amended.
• Every guest who is not a citizen of the Slovak Republic (foreigner) is obliged in accordance with Act no. 404/2011 Coll. on the stay of foreigners, as amended, fill in and hand over to the reception an official form on the report of stay submitted to the guest upon arrival by the hotel staff, while all required information is the Guest is obliged to provide truthfully and completely.

The hotel provides guests with the full range of services provided by decree Ministry of Economy of the Slovak Republic no. 277/2008 Coll. laying down the classification marks for accommodation establishments in their classification into categories and classes.

• In exceptional cases, the hotel may offer the guest accommodation other than that agreed, as long as it does not differ significantly from the confirmed order.
• Unless otherwise agreed, reserved rooms are available to guests from 14:00. on the agreed day of arrival. The guest is not entitled to prepare a booked room earlier.
• A guest who stays before 8:00 am in the morning will pay the price of accommodation for the whole previous night.
• General business conditions of the Black Horse Hotel
• The room must be cleaned no later than 10:00 on the agreed day of departure. and returned to the hotel. In case of late cleaning of the room after 10:00 to 17:00. the hotel reserves the right to charge the guest half of the standard nightly check-out fee in case of late check-out after 17:00. the hotel has the right to charge the guest a fee of 100% of the room rate.
• The room is considered relaxed after the guest has taken all their belongings out of the room, handed over the keys or an electronic card at the reception and notifies the hotel's authorized check-out. The hotel reserves the right to check the room inventory, payment and consumption of the guest no later than 1 hour after the release of the room by the guest.
• The booked room, which the guest did not move into until 18:00 on the day of arrival at the latest, may be left differently by the hotel. This does not apply if a later arrival has been explicitly agreed.
• If the guest has booked a single room in advance and the hotel has confirmed the order, the hotel will only charge the guest the price for the single room, even if the guest is staying in a single room or apartment. This principle also applies when ordering and confirming accommodation in a double or triple room, if the guest is accommodated in a multi-bed room or apartment.
• If the guest requests an extension of the accommodation, the hotel may offer him a different room at a different price than the one in which he was originally accommodated. In this case, the guest is not entitled to accommodation in the room in which he was originally accommodated, nor to accommodation in another hotel room, unless this is possible for capacity or operational reasons of the hotel.

Payment for provided accommodation
The price list of services for temporary accommodation and other services can be viewed at the reception of the Hotel.
The hotel is entitled to request a deposit from the Guest when booking up to 100% of the price of accommodation. In case of booking accommodation, this is binding for the Hotel until the day of the angle